Senior Support Engineer Coordinator
We provide centrally advanced solutions for CRM, ERP, eMarketing, CMS, etc. to our local offices across the world.
We usually respond within two weeks
As part of the Support department at Easyfairs Head Office in Brussels, you will be trained in these systems and will provide support to all of our internal users (+/-800 team members).
You will also be in contact with the helpdesk of our infrastructure & software providers (hosting companies, internet providers, software resellers, etc).
Your key responsibilities
- Handle support issues from our internal end-users via our service desk platform, email, phone, face to face…
- Creation/maintenance of documentation & internal online training path (including videos)
- Train small group of users (mostly at the HQ office but also at local offices)
- Manage the day-2-day relationship with external and internal software providers
- Participate in internal systems development and customization
- Testing the new applications/systems & features
- Be eager to learn from our 2nd line support so you become more and more independent
Main processes, systems, tools used
WordPress, GES|Visit, Salesforce Marketing Cloud and Social Studio, Business Central, Microsoft O365, Tableau, custom mobile apps (visitor app, rebooking app)
Profile
- Customer focused and customer satisfaction is one of your top priorities.
- Fluent English (knowledge of Dutch and/or French is a plus)
- Excellent interpersonal skills
- A keen interest in problem solving & curiosity in IT tech
- Willingness to provide impeccable service
- Flexibility, autonomy, and ability to multitask
- Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
- Early adopter of new technologies
- Attentive to details
Why join us?
- An interesting, challenging opportunity in a growing, dynamic, and international company.
- A job with many variations in terms of projects and technologies.
- Opportunities for learning and growth in terms of courses and conferences.
- A flexible working environment.
- Competitive employee compensation package.
Does that sound like a plan?
If you are not afraid but stimulated to continually challenge and reinvent yourself, within a multicultural team of smart and dynamic people, with unequaled work ethics, come and write the next chapter with us!
This full-time position can be carried out 2 days a week from the comfort of your living room (or wherever you want) when you are not in our Instagrammable offices!
- Department
- Technology
- Locations
- Brussels (Headquarters)
- Remote status
- Hybrid
- Employment type
- Full-time
- Contract type
- Open-ended
- Department
- Data, Technology & Digital Transformation
Brussels (Headquarters)
About Easyfairs Headquarters
Easyfairs organises and hosts events, bringing communities together to visit the future.
We currently organise 110 market-leading event titles in 16 countries (Algeria, Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States) and manage eight event venues in Belgium, the Netherlands and Sweden (Antwerp, Ghent, Mechelen-Brussels North, Namur, Gorinchem, Hardenberg, Malmö and Stockholm).
We are passionate about “easifying” the life of our customers and increasing the return on investment and return on time for professional communities through our all-in formulas, advanced technology and customer-centric approach. Our digital features and initiatives provide these communities with excellent opportunities to network effectively and do business throughout the year.
The Easyfairs Group employs 870 highly committed talents, deploys the best marketing and technology tools and develops brands with a strong appeal to our stakeholder communities.
For the 6th year running, Deloitte conferred “Best Managed Company” status on Easyfairs in 2024.
Easyfairs is part of the top20 world’s largest exhibition organisers, according to the STAX annual ranking.
Visit the future with Easyfairs.